Description

ProEducation Solutions --100% Remote Positions Open

Job Description:  100% remote position assisting college's various offices (financial aid, admissions, registrar, and bursar) by answering phone calls inquiries from students and parents concerning their specific questions. This position requires you to dedicate a consistent number of daily hours to answering the phones.

Communication Consultants can work either full or part-time. Communication Consultants have "view" access to our client college systems so that specific questions can be answered for the student/parent.   ProEd will provide all training on institutional policies.

Experience with Banner or Peoplesoft is a plus but not required.

The consultant is responsible for: 

(a) Answering the phone during the agreed-upon hours each day/week,
(b) Following all school policies and procedures for financial aid services,

Requirements:  All consultants must pass a criminal background check conducted by ProEd. Applicants must have higher education experience in financial aid, admissions, registrar, or bursar offices.

Compensation:  Consultants are paid based on experience and per handled phone call. Most consultants make anywhere from $15-$35/hour based on the number of calls handled.

Equipment & Supplies:  Minimally, the consultant will need a Windows-based computer (less than two years old) with MS Office  (Word & Excel), a secure broadband Internet connection, and a headset. The consultant is responsible for obtaining any needed equipment or office supplies.   ProEd will provide the consultant with an e-mail account, a site license for Terminal Emulation, VPN software, a voice-over IP telephone/extension, and access to the secure FA Services Web Portal and any other required software.

I am interested. What should I do next?

Go to: https://www.proed.org/financial-aid-consultant and submit the form with your contact information or e-mail: athielke@proed.org

Requirements

Requirements:  All consultants must pass a criminal background check conducted by ProEd. Applicants must have higher education experience in financial aid, admissions, registrar, or bursar offices.